Last Updated: January 2026

 

 

GENERAL TERMS AND CONDITIONS

These terms and conditions apply to the use of this website and the purchase of services and products from Glow by Cindy. By accessing and using this website, you agree to be bound by the terms set out below. Any contract formed between us shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

 

 

ABOUT US

The website and services are owned, operated, and managed by Glow by Cindy with the following contact details:

Email: info@glowbycindy.co.uk Website: https://glowbycindy.co.uk

Glow by Cindy is a registered business operating in the United Kingdom.

 

 

USE OF WEBSITE

The services and products on this website are intended for consumer use only and not for resale purposes or any other commercial enterprise.

We advise you to read these terms and conditions prior to making a purchase or booking a service.

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. However, all descriptions are approximate and any errors will be wholly unintentional.

We take no responsibility for the appearance of treatments or products as they may appear differently on your skin or in different lighting conditions compared to how they are displayed on your monitor, as this depends entirely on your individual skin type, tone, and the colour reproduction capabilities of your screen.

 

 

CHANGES TO THE WEBSITE & TERMS

We may make changes to the website at any time without notice or warning, including:

Changes to these terms and conditions

Changes to promotions, offers and discounts

Changes to content and product information

Temporary or permanent withdrawal of the website

 

 

PRICING

Prices displayed are in Pounds Sterling and inclusive of VAT.

Where sale prices are quoted, the normal price will have applied for at least 28 consecutive days in the last six months.

Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

 

 

PLACING AN ORDER & SERVICE BOOKING

Once you have completed your online purchase or service booking, we will send an email confirmation containing details of your order or appointment. This confirmation does not act as acceptance of your order or booking as this is subject to the following:

The product being in-stock and available for delivery

The service being available on your requested date and time

The information and pricing being accurate

Fraud and identity checks being passed (if applicable)

Payment being authorised

Subject to the above, we will confirm your booking or despatch your order. It is at this point that a contract will exist under these terms and conditions.

 

 

IDENTITY CHECKS

We carry out identification checks on all card orders to validate the details supplied within your order. This is to prevent against fraudulent activity and to promote a secure shopping experience. Should we suspect fraudulent activity, we may need to contact you to verify your information.

If your order fails identification checks, we reserve the right to refuse your order and cancel any pending payments.

Whilst we will endeavour to meet your promised delivery date or service appointment time, if we do need to carry out further security checks, there may be a slight delay.

 

 

PAYMENTS

At time of ordering or booking, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. This means you will be unable to access those funds within your account until the transaction is completed.

Should we need to cancel your order or appointment and refund any funds, please be aware that depending on your bank it may take up to five working days before those funds become cleared again in your account.

 

 

CANCELLATION & RETURNS

Under the Consumer Contracts Regulations 2014, a customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods or from the day they are informed of service availability.

There are exemptions to online returns which include custom or personalised goods and services that have been performed.

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods.

For detailed information about our cancellation and returns process, please refer to our Refund & Returns Policy.

 

 

SERVICE DELIVERY & APPOINTMENTS

We deliver products to Great Britain and Northern Ireland addresses only.

Your order must be delivered to your billing address. Orders will not be delivered outside the UK without prior agreement.

Service appointments are scheduled based on availability. Every effort is made to meet scheduled appointment times, although on rare occasions we may need to reschedule.

Appointments currently are available by booking through our website. Please ensure you provide accurate contact information.

Should you need to reschedule or cancel an appointment, please refer to our Refund & Returns Policy for details on our cancellation terms.

 

 

OUR GUARANTEE TO YOU

We believe that all our products and services are of the highest quality. We guarantee all items against manufacturing defects and all services against poor workmanship.

In the unfortunate case your item has a defect or is not as described, or if you are unsatisfied with a service, you can contact our Customer Service Team. Just make sure you have proof of purchase to hand.

These rights are additional to and do not detract from your statutory rights.

Please be advised that if you have your items altered, repaired, or adjusted by another party, then this may invalidate your guarantee. To protect the guarantee, all work should be carried out by Glow by Cindy or an approved third party.

 

 

PERSONALISED & CUSTOM SERVICES

We are unable to offer exchanges or refunds on items that have been specially made to order for you, items that have been altered or personalised in any way, and services that have been customised to your specific requirements.

Bespoke or specially ordered products and services may only be returned or cancelled if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

 

 

COPYRIGHT AND INTELLECTUAL PROPERTY

All website content, copyright, trademark, and other intellectual property rights available when using this website shall remain the property of Glow by Cindy or its suppliers.

Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website.

Any other use, without the written permission of Glow by Cindy is strictly prohibited.

 

 

LIABILITY

To the fullest extent permitted by law, Glow by Cindy will not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of or inability to use this website or its services.

 

 

GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the English courts.

 

 

CONTACT US

If you have any questions about these Terms & Conditions, please contact us at:

Email: info@glowbycindy.co.uk Website: https://glowbycindy.co.uk

© 2026 Glow by Cindy. All rights reserved.