Privacy Policy

Last Updated: January 2026

INTRODUCTION

Glow by Cindy takes your privacy and security seriously. This Privacy Policy explains how we use and protect any personal data that we collect from you, or that you provide to us. We want this policy to reassure you that we are completely committed to keeping your information safe and secure.

OUR PRINCIPLES

When handling your personal data, we will always comply with the obligations set out in the Data Protection Act 2018 (the DPA) and the General Data Protection Regulation (the GDPR) from 25th May 2018.

HOW AND WHY WE COLLECT INFORMATION

There are various ways in which we’ll collect information from you, such as:

When you shop with us online or place a service booking

When you register to create an account with us online

When you complete a survey or questionnaire

When you signup to receive emails from us online

When you start a purchase or booking online but don’t complete it

When you write a product review or testimonial

When you contact our Customer Services team

When you talk to us on Facebook, Instagram, TikTok, or any other social media channel

When you provide feedback about our services

WHAT INFORMATION WE COLLECT

The information we collect and how it’s used can include:

Personal information – your name, email address, telephone number, postal address

Payment information – details required to process your payment (card details are tokenised and not stored)

Appointment information – dates, times, services booked, and any special requirements or preferences

Feedback and communications – any messages, reviews, or correspondence you share with us

Website usage – information about how you interact with our website, including pages visited and time spent

HOW WE USE YOUR INFORMATION

We use your personal data to:

Process and fulfill your orders and service bookings

Send you order confirmations and appointment reminders

Provide you with customer support

Improve our website and services based on your feedback

Send you marketing communications (only with your consent)

Comply with legal and regulatory obligations

Prevent fraud and maintain website security

SHARING YOUR INFORMATION

We will never sell your personal information. However, there are occasions where we need to share it with trusted third parties in order to meet our obligations to you and provide certain services.

What types of third parties do we share your data with?

Couriers and delivery partners, so we can send your order to you

Payment providers who we partner with for payment processing

Technology partners that help service our website and key business systems

Customer service platforms and communication tools

Marketing and review companies to collect feedback and help improve our service

Any third party that requires us to disclose personal information in order to comply with legal, regulatory and statutory obligations

Please be assured that when we outsource any processes, we ensure that these companies have adequate security measures in place and comply with privacy principles as part of our contract with them.

THIRD-PARTY WEBSITES

Our website may, from time to time, contain links to and from third-party websites and social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies, which we would advise you to check before submitting any personal data.

HOW WE STORE AND PROTECT YOUR INFORMATION

The security of your data is extremely important to us and we have various measures in place to ensure we’re doing all we can to protect it:

All details held in your account on our website are password-protected

We serve all of our pages securely using HTTPS secure technology to encrypt the data you enter and prevent unauthorised access

We tokenise payment information to ensure this data isn’t accessible within our systems

We regularly test the robustness of our IT systems to identify any vulnerabilities

We may monitor the use and content of emails and secure messages sent from and received by us, in order to detect the transmission of computer viruses

COOKIES POLICY

In addition to the data outlined in this privacy policy, we also use Cookies to gather anonymous information, which makes our website more efficient to use and helps us improve the quality of your shopping experience.

This includes the use of analytics technology, which collects behavioural and device data (e.g. how much time is spent on certain pages, device type, browser information etc.).

We will never use this information to identify individual users or to match it with further data on an individual user. All the cookies we use do not contain any personal or confidential information.

By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

HOW LONG WE KEEP YOUR INFORMATION

We’ll retain your information for as long as is required to carry out the relevant services it was collected for, or for as long as you keep your account with us.

There may be certain legal requirements for us to keep some data longer than this, but it will continue to be managed in accordance with this Privacy Policy.

If you request account deletion, we will remove your personal data within 30 days, except where we are required by law to retain it.

YOUR RIGHTS

You have various rights over the personal information we hold about you:

You can request to access the data we hold about you

You can correct any incorrect or incomplete information we hold

You can request that we delete, remove or stop processing your data

You can withdraw your consent, or change your preferences, for marketing communications

You can request a copy of your data in a portable format

You can object to us processing your data for certain purposes

OPTING OUT OF MARKETING COMMUNICATIONS

You can opt out at any time by doing one of the following:

If you’re registered online, you can login to your account and change your preferences

You can click the ‘unsubscribe’ link in any of our marketing emails

You can contact us using our online form or email us at info@glowbycindy.co.uk

DATA PROTECTION CONCERNS

If you have concerns about the way we handle your personal data, you can contact the Information Commissioners Office (ICO) at ico.org.uk or call 0303 123 1113.

CHANGES TO OUR PRIVACY POLICY

We may change our Privacy Policy from time to time. If or when changes are made, we’ll include them here, so be sure to check back occasionally for updates.

CONTACT US

If you have any questions about our Privacy Policy or how we handle your personal data, please contact us at:

Email: info@glowbycindy.co.uk Website: https://glowbycindy.co.uk